Refund & Cancellation Policy
Effective Date: February 20, 2026 • UNIQPIXL AI LABS • Global Service Terms
UNIQPIXL AI LABS provides B2B technology advisory, diagnostic, systems engineering, automation, and custom software development services.
Our engagements involve dedicated professional capacity, operational analysis, architecture work, and custom deliverables. Unless otherwise expressly stated in an applicable Statement of Work or service agreement, fees are non-refundable once the applicable service or billing period has commenced.
This policy applies to our professional services, AI & Systems Assessments, software engineering engagements, and recurring retainers.
01. Professional Services
Fees paid to UNIQPIXL compensate us for dedicated professional time, operational analysis, architecture, engineering, and delivery capacity.
Once work has commenced or the applicable service period has begun, fees allocated to that service are non-refundable.
Project-specific payment terms, milestones, cancellation rights, and other commercial terms may be defined separately in the applicable Statement of Work.
02. AI & Systems Assessment
The AI & Systems Assessment is a paid diagnostic engagement that includes workflow mapping, operational analysis, identification of friction and opportunities, system direction, prioritisation, and a roadmap.
Once an Assessment booking has been confirmed, the Assessment fee is non-refundable.
Clients may reschedule either Assessment session by providing at least 24 hours' notice.
Late cancellations and missed sessions are treated as completed or committed service capacity and are therefore non-refundable.
03. Software Engineering & SOW Milestones
Custom systems, Business OS engagements, internal platforms, automation systems, and other engineering projects are delivered under an applicable Statement of Work ("SOW").
Milestone payments correspond to agreed engineering phases, deliverables, or committed capacity.
Once a milestone or project phase has commenced, the associated payment is non-refundable unless the applicable SOW expressly provides otherwise.
The SOW remains the controlling document for project-specific commercial terms.
04. Monthly Retainers
Monthly retainers reserve ongoing engineering, maintenance, support, or systems capacity.
Retainer fees are billed in advance for each billing cycle and become non-refundable once that billing cycle has begun.
Clients may cancel future renewal cycles by providing written notice before the next billing cycle, subject to the terms of their applicable retainer agreement.
Cancellation of a retainer does not create a refund for the current paid billing period and does not terminate obligations already incurred under the applicable agreement.
05. Rescheduling, Project Pauses & Client Delays
We understand that operational priorities can change. Where applicable:
- Assessment and advisory sessions may be rescheduled with at least 24 hours' notice.
- Project pauses may be requested in writing and are subject to the applicable SOW.
- Client Delays: Where delivery depends on information, access, approvals, or required participation from the client, delays caused by the client may affect delivery timelines and do not automatically create a right to a refund.
06. Client Cancellation
If a client chooses to stop an active engagement after work has commenced, fees relating to completed work, committed capacity, or the current billing period remain payable and non-refundable unless otherwise provided in the applicable agreement.
Any project-specific cancellation terms contained in an executed SOW will take precedence over this general policy.
07. Billing Questions & Support
If you believe a payment has been processed incorrectly, or if you have a question regarding an invoice, milestone, or billing account, please contact us: