Terms of Service

01. What these terms cover

These Terms of Service ("Terms") govern your use of uniqpixl.com and any service we provide: discovery calls, the AI & Systems Assessment, custom software engineering, and ongoing retainers, whether delivered under a signed Statement of Work ("SOW") or a standing agreement.

By using this site, booking a call, or engaging us, you ("Client" or "you") agree to these Terms.

02. What we offer

• Discovery calls. A free conversation to check fit before anything is agreed.
• The AI & Systems Assessment. A paid diagnostic that maps your operations and hands you a written roadmap, whether or not you build anything with us afterward.
• Custom software and systems. Engineering work delivered under a specific SOW, with its own scope, milestones, and price.
• Retainers. Ongoing capacity for maintenance and support, billed monthly in advance.

The exact deliverables, timeline, and price for any paid work are set out in the applicable SOW, which controls over this general page wherever the two disagree.

03. Who owns the code

• Work built for you. Ownership terms for code and systems built specifically for your engagement are set out in the applicable SOW. Where full ownership transfer is agreed, it takes effect once all invoices for that engagement are paid in full, not before.
• Our own tools. Frameworks, internal libraries, and reusable components we bring to a build stay ours. You get a perpetual, non-exclusive licence to keep using them as part of what we built you, on the terms in your SOW.

04. Payment and billing

Assessment fees are due before the work starts. Project work is billed against the milestones in your SOW. Retainers are billed in advance for each cycle; once a cycle starts, that fee is non-refundable, and late payment can pause active work.

Full detail on refunds and cancellations lives in our Refund & Cancellation Policy.

05. What we need from you

Timelines depend on you. We need timely access, honest context about how your business actually works, the credentials required to build against your systems, and reasonably prompt feedback. Delays on your end move the delivery date by the same amount.

06. Confidentiality

Whatever either of us learns about the other's business during an engagement, workflows, customer data, architecture, finances, stays confidential. Neither of us shares it with a third party without the other's written permission.

07. What we promise, and don't

We promise to do the work to a professional standard, consistent with how a competent engineering team would build it.

What we can't promise: the third-party platforms we integrate with (messaging APIs, CRMs, databases) staying up, keeping their rate limits, or not changing their own terms. If one of them breaks or changes, that's on them, not us, though we'll help you adapt.

08. Limits on liability

To the extent the law allows, we're not liable for indirect or consequential damages, lost profits included. Our total liability for any engagement is capped at what you paid us under that engagement in the 12 months before the claim.

09. Ending an engagement

Either of us can end an active engagement with written notice, subject to whatever notice period the applicable SOW or retainer agreement specifies. Ending an engagement doesn't cancel fees already earned for work completed or capacity already committed; see our Refund Policy for how that's handled.

Sections that only make sense after an engagement ends, confidentiality, IP ownership, and limitation of liability among them, survive its termination.

10. Events outside our control

Neither of us is responsible for delays caused by something genuinely outside our control, a natural disaster, a widespread internet or infrastructure outage, a change in law, that sort of thing. We'll tell you as soon as we know and pick back up once it's resolved.

11. Governing law and disputes

These Terms are governed by the laws of India. Disputes arising from these Terms, an SOW, or a retainer are resolved through binding arbitration under the Arbitration and Conciliation Act, 1996, except that either party may still go directly to court to seek urgent injunctive relief over a confidentiality or IP breach.

12. Changes to these terms

We may update these Terms as the business changes. We'll update the date at the top of this page, and if you're an active client, we'll tell you directly before a material change takes effect.

13. Contact

For formal notices or questions about these Terms: